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Once your order is dispatched, you will receive an email and SMS with your tracking number and courier partner's name. You can use this to track your shipment on the courier's website.

You can also track your order by logging into your Loom Indica account → My Orders → Order Details. The tracking link will be available there.

You can cancel your order before it is dispatched. To cancel, please email us at support@loomindica.com with your Order ID in the subject line as "ORDER CANCELLATION — #[Order ID]".

Once dispatched, the order cannot be cancelled. You may initiate a return within 48 hours of delivery.

There is no minimum order requirement. You can order even a single saree, dupatta, or fabric piece. For bulk or wholesale enquiries, please contact us directly at support@loomindica.com.

Please check your Spam or Promotions folder first. If you still can't find it, log into your account and visit My Orders — you'll see the confirmation and invoice there.

If the order doesn't appear at all, please write to us at support@loomindica.com with your registered email and payment reference number.

Yes! We offer complimentary gift wrapping with a personalised handwritten note on request. Simply mention "Gift Wrapping" and your note text in the Order Notes section at checkout, or email us after placing your order.

All Loom Indica orders come in our signature recycled kraft packaging — eco-friendly and beautiful.

Yes, a GST-compliant invoice is automatically generated for every order and emailed to you. You can also download it from your account dashboard under My Orders → Invoice.

If you need a specific business name or GSTIN on the invoice, please provide these details during checkout in the billing information section.

All orders above ₹1500 qualify for free standard shipping across India. For orders below ₹1500, a nominal shipping fee of ₹79 applies.

Orders are typically processed and dispatched within 1–2 business days. After dispatch:

• Metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata): 3–5 business days
• Other cities & towns: 5–7 business days
• Remote areas: 7–10 business days

You will receive a tracking number once dispatched. Delivery timelines may vary during peak seasons or public holidays.

Currently, Loom Indica ships only within India. We are working on expanding our international shipping services. If you are based abroad and wish to place a large order, please write to us at support@loomindica.com and we will explore options for you.

If delivery fails, the courier will make up to 3 delivery attempts. You will be notified by SMS or call before each attempt. After 3 failed attempts, the package is returned to our warehouse.

In case of a return to origin, we will contact you to arrange re-delivery. Re-delivery charges may apply if the original address is incorrect or delivery was refused.

Address changes are possible only before the order is dispatched. Please email us immediately at support@loomindica.com with your Order ID and the corrected address. Once dispatched, address changes are not possible.

Email us at support@loomindica.com within 48 hours of delivery with your Order ID, photos of the item, and the reason for return. Our team will review your request within 2–3 business days.

Once approved, pack the item in its original packaging with tags intact and ship it to the address we provide. Share the tracking number with us after dispatch.

Refunds are processed within 7–10 business days after we receive and inspect your returned item. The refund is credited to your original payment method:

• UPI / PhonePe / GPay: 3–5 days
• Credit / Debit card: 5–7 days
• Net Banking: 5–7 days
• Cash on Delivery: NEFT to bank account in 7–10 days

We sincerely apologise for this. Please email us at support@loomindica.com within 48 hours of delivery with clear photographs of the damage or the incorrect item received, along with your Order ID.

In such cases, we bear the full reverse pickup cost and will arrange a replacement or full refund at no additional charge to you.

Minor colour variations are inherent to handblock-printed and naturally-dyed fabrics. The dyeing process uses plant and mineral-based colours that vary slightly between batches — this is a mark of authenticity, not a defect.

However, if the colour is significantly different from the product image, please share photographs and we will assess your case individually.

Customer-initiated returns (e.g. change of mind, wrong size): the customer bears the return shipping cost. We recommend using a trackable courier service.

Our error (wrong item, damaged in transit, defective product): we arrange and pay for the reverse pickup. No extra cost to you.

Yes! Cash on Delivery is available on eligible orders across most pin codes in India. COD may not be available for very remote areas or orders above a certain value. A small handling fee may apply for COD orders.

We accept a wide range of payment options via Razorpay, India's most trusted payment gateway:

✓ UPI (PhonePe, Google Pay, Paytm, BHIM)
✓ Credit Cards (Visa, Mastercard, Rupay, Amex)
✓ Debit Cards
✓ Net Banking (all major Indian banks)
✓ EMI (on select cards)
✓ Cash on Delivery

Yes, No-Cost EMI is available on select credit cards (HDFC, ICICI, SBI, Axis, Kotak, and more) via Razorpay. You'll see EMI options at checkout if your card is eligible. EMI availability depends on the order amount and your bank's policies.

Absolutely. All payments on Loom Indica are processed through Razorpay, which is PCI-DSS Level 1 compliant and uses 256-bit SSL encryption. We never store your card details on our servers. Your financial data is completely safe.

If your payment was deducted but the order was not placed, the amount will be automatically refunded to your original payment source within 5–7 business days by Razorpay and your bank.

If you haven't received the refund within 7 business days, please email us at support@loomindica.com with your transaction reference number and we will investigate immediately.

Yes, absolutely. Every product on Loom Indica is 100% handcrafted — either handblock printed, handwoven on traditional looms, or both. We source directly from artisan clusters across India: Ajrakh from Kutch, Bagru prints from Rajasthan, Ikat from Odisha, Maheshwari silk from Madhya Pradesh, and more.

Because each piece is made by hand, there may be minor variations in print placement, weave density, or colour tone — these are marks of authenticity, not defects.

Each product page includes detailed measurements and a size guide. For fabrics sold by the metre, you can select your desired quantity (0.5m increments) directly on the product page, and the price updates accordingly.

A standard saree is 5.5 metres with a 0.8m blouse piece. If you're unsure, feel free to email us at support@loomindica.com and we'll help you choose.

For most handblock-printed and handwoven fabrics, we recommend:

• First wash: Wash separately in cold water — colours may bleed slightly on the first wash.
• Regular wash: Gentle hand wash or machine wash on delicate mode with mild detergent.
• Drying: Dry in shade; avoid direct sunlight to prevent colour fading.
• Ironing: Iron on low heat from the reverse side.
• Storage: Store folded in a muslin cloth. Avoid plastic bags.

Specific care instructions are printed on every product's tag and listed on the product detail page.

Yes, we accept custom orders for specific fabrics, colours, or bulk quantities. Please email us at support@loomindica.com with your requirements. Timelines for custom pieces range from 2–6 weeks depending on the craft and quantity.

Please note that custom-made pieces are non-returnable unless they arrive defective.

Yes. On the product page of any out-of-stock item, you can click "Notify Me" and enter your email address. We will send you an email as soon as it's back in stock. Alternatively, write to us at support@loomindica.com and mention the specific product.

Click Sign In, then select "Forgot Password". Enter your registered email address, and we will send a password reset link. The link is valid for 24 hours. If you don't receive it, please check your spam folder or contact us.

To delete your Loom Indica account and all associated data, please email us at support@loomindica.com from your registered email with the subject "Account Deletion Request". We will process your request within 7 business days in compliance with applicable data protection laws.

Click the heart icon ♥ on any product to save it to your Wishlist. If you're not logged in, items are saved locally to your browser. When you log in, your wishlist automatically syncs to your account so you can access it on any device.

From the Wishlist page you can add items to cart, share the list, or remove items.

We source directly from artisan families across India, ensuring they receive fair wages — well above market rates. We do not work through middlemen. Every purchase from Loom Indica directly benefits the weaver or block-printer who made your product.

We currently work with 500+ artisan families from 18 craft traditions across 12 states. A card included in every order tells you about the artisan and their craft heritage.

Sustainability is at the heart of what we do. Our products use natural dyes, organic cotton, and hand-powered looms — all low-energy and low-carbon processes. Our packaging is made from recycled kraft paper and biodegradable materials. We do not use plastic packaging.

We are actively working towards carbon-neutral shipping partnerships and support artisans in transitioning to fully organic dye processes.

We welcome collaborations with NGOs, CSR programmes, stylists, boutiques, and bulk buyers. If you're interested in stocking Loom Indica products, becoming an ambassador, or supporting our artisan community, please reach out at support@loomindica.com.