Our Quality Promise to You
At Loom Indica, every product passes through strict quality checks before dispatch. Our artisans are masters of their craft, and we take great care to ensure accurate measurements, authentic materials, and zero damage or defects in every parcel we send. However, in the rare event that you are not completely satisfied, we have a simple and fair returns process for you.
At Loom Indica, we go through strict quality checks before dispatching every order. Our artisans are masters of their skills, and we send you fabric ensuring accurate measurements, free of any damage or defects.
In rare cases, if you are not satisfied with what you received, you can exchange goods or return them. We will refund within 7–10 business days after receiving the item at Loom Indica. Please make sure to return the goods within 48 hours of delivery.
To be eligible for a return or exchange, goods must be unused and in original packing with the original tag intact. After confirming that the goods are in the same condition in which they were delivered, we will begin the process of refund or exchange.
Your return or exchange request will be accepted if all of the following conditions are met:
- The return request is initiated within 48 hours of receiving the delivery.
- The item is unused, unworn, and unwashed — in its original, saleable condition.
- The original tags and labels are still attached and intact.
- The item is returned in its original packaging, including any protective covers, dust bags, or pouches.
- The item is defective, damaged in transit, or significantly different from its description on the website.
Items that are not eligible for return or exchange:
- Items returned after 48 hours of delivery.
- Items that have been used, washed, worn, altered, or damaged after receipt.
- Items with removed, cut, or tampered tags.
- Custom, personalised, or made-to-order pieces crafted specifically for you.
- Items purchased during final sale or clearance events, unless they arrive defective.
Please note that slight variations in colour, texture, or weave are inherent to handcrafted products and are not considered defects. These variations are a hallmark of authentic handblock printed and handwoven fabrics.
Follow these steps to raise a return or exchange request:
Return shipping costs are borne by the customer, unless the return is due to a manufacturing defect or an error on our part (wrong item shipped, damaged in transit). In such cases, we will arrange a reverse pickup at no charge to you.
Once we receive your returned item and verify its condition, the refund will be processed as follows:
Refunds are credited to the original payment method used at the time of purchase. If payment was made via Cash on Delivery, the refund will be processed via NEFT/bank transfer to a bank account you provide.
| Payment Method | Refund Mode | Timeline |
|---|---|---|
| UPI / PhonePe / GPay | Original UPI account | 3–5 business days |
| Credit / Debit Card | Back to card | 5–7 business days |
| Net Banking | Back to bank account | 5–7 business days |
| Cash on Delivery (COD) | NEFT bank transfer | 7–10 business days |
| Razorpay Wallet | Razorpay wallet / bank | 3–5 business days |
We are happy to facilitate exchanges subject to stock availability. If you wish to exchange your item for a different size, colour, or product, please note the following:
- Exchange requests must be raised within 48 hours of delivery, along with the return.
- If the replacement item has a higher value, the customer will pay the difference.
- If the replacement item has a lower value, the difference will be refunded to the original payment method.
- Exchanges are subject to availability. If the desired item is out of stock, we will offer a full refund instead.
Since many of our products are handcrafted in limited quantities, exact exchanges may not always be possible. Our team will work with you to find the best alternative from our current collection.
We understand plans change. Here is how our cancellation policy works:
| Order Status | Cancellation | Refund |
|---|---|---|
| Pending / Confirmed | Allowed | Full refund within 5–7 days |
| Processing / Packed | May be possible | Full refund if cancelled before dispatch |
| Dispatched / Shipped | Not possible | Return process applies after delivery |
| Out for Delivery | Not possible | Return process applies after delivery |
To cancel an order, please email support@loomindica.com immediately with your Order ID and the subject line "ORDER CANCELLATION — #[Order ID]". We will do our best to accommodate your request if the order has not yet been dispatched.
The following items cannot be returned or exchanged under any circumstances, unless they arrive with a manufacturing defect:
- Custom / personalised orders — items made specifically to your measurements or specifications.
- Final sale or clearance items — clearly marked as non-returnable at the time of purchase.
- Items that have been worn, washed, altered, or dry-cleaned after delivery.
- Items returned without original packaging or tags.
- Gift cards and promotional vouchers are non-refundable.
- Blouse pieces stitched or cut after delivery at the customer's request.
Because every Loom Indica piece is handcrafted by artisans, minor variations in print placement, thread texture, weave pattern, or colour shade are natural and expected. These beautiful imperfections are proof of authenticity and are not grounds for return.
Still Have Questions?
Our team is available Monday to Saturday, 10am to 6pm IST. We're always happy to help you with returns, exchanges, or any concerns about your order.